We hate the formal bit but here it is...

Definitions

“We”, “us” or “the company” refers to Soper&Co, a UK registered company.

“You”, “the customer” or “the buyer” means the person contracting to purchase the goods.

“The goods” are the items that you order from us as specified by our order acknowledgement and on our invoice.

Order Acceptance

We currently receive orders via the company’s web site and e-mail using the contact methods published on our web site or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web-based orders are acknowledged automatically by e-mail.  If orders are placed by web site, no contract exists between you and the company until our official invoice has been issued.

Refunds

If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 30 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging. Any workshop bookings will be subject to a refund if cancelled 48hours prior to the workshop starting after this time no refund will be issued.

Pricing

We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling.

 

Payment

Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our web site at time of order.

Payment Security

All credit card payments made during on-line transactions are handled on our behalf by the xxxxxx.  No credit card details are processed or stored at any time on the company’s web site.

Delivery

We are currently only delivering within the UK and use Royal Mail to deliver orders. 

Promotions and Vouchers

All promotions and associated codes and coupons are distributed in good faith and are subject to terms and conditions. Discount vouchers cannot be used in conjunction with any other promotions or special discounts. Soper&Co reserves the right to refuse the use of any or all promotions, discounts and vouchers for orders placed online or over the telephone.

Returns


You can return any unused product ordered up to 7 working days commencing from the day after receipt of the product(s), by contacting us in writing within a  7 working day period and we will refund any payment that you have already made upon receipt of the returned item within 14 days in its original packaging and condition. 
 

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them. The cost of returning any goods is the responsibility of the customer and this cost will not be reinbursed by Soper&Co as part of the refund process.

All contact with Soper&Co should be by email to hello@soperand.co stating your order number.

 

Retention of Title

Whether or not delivery has been made, property in the goods does not pass from the company to the customer until full payment is received.

Specifications and Information

Goods are supplied subject to the company’s standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer’s duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company.  Please note that exact colours and finishes are difficult to reproduce accurately on web sites and printed materials and that customers should not place undue reliance upon such reproductions.

Product variations and Use

Soper&Co will make every effort to ensure that the products we supply through our website correspond as closely as possible to those shown on the website but cannot guarantee that they will be exactly the same. We cannot accept any responsibility for any variations in fabrics or products. Colours may vary from those depicted depending on the settings of your monitor, software or printer. All measurements are approximate. The technical specification of products may change due to availability of raw materials and we reserve the right to make such changes as and when necessary. 

Complaints

We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed via the web site contact form.

Indemnity

Customers and other users of this web site agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this web site and any information or computer software contained therein or by your access to other web sites as a result of links from this site. We make every effort to ensure that this web site does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.

Law

All disputes arising out of, or in connection with, any contract between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.